Support
Last updated: 2 August 2026
Reach a human
Email contact@seatt.app. It is read by a person.
Tell us the email address or phone number on the account and roughly when the problem happened. If it is about a specific plan, the venue and date is enough to find it.
We aim to answer within two business days.
| What you need | Where to go |
|---|---|
| Report someone or something unsafe | In the app, or contact@seatt.app |
| Delete your account | Delete your account |
| Billing, refunds, subscriptions | Apple, not us. See below. |
| A privacy or data request | contact@seatt.app |
| Something is broken | contact@seatt.app |
In an emergency, call 911. Do not email us.
Common things
I can't sign in
Sign in with the same method you signed up with. An account created with Apple cannot be reached with Google or a password, even when both use the same email address. As far as the login is concerned they're separate accounts.
If you used Sign in with Apple and chose Hide My Email, the address on your account is an Apple relay address rather than your own.
My plan disappeared
Plans close automatically once they are over. A plan whose time has passed leaves the feed for everyone.
Someone didn't show up
Report the no-show from the plan. It goes onto their private record and they are never told who reported it.
I want to cancel after locking a seat
For two hours after a seat locks, either person can step back with nothing on their record. After that window, cancelling is still possible but it is recorded.
Verification failed
The selfie check needs even lighting, no hat or sunglasses, and your face inside the oval. If it keeps failing it's fine to skip. Verification is optional and nothing in the app is locked behind it.
Subscriptions and refunds
Seatt Plus is billed by Apple through your App Store account, not by us. We cannot issue refunds, and we cannot see your payment details.
- To cancel: iPhone Settings → your name → Subscriptions → Seatt.
- To request a refund: reportaproblem.apple.com
Cancelling stops the renewal. You keep Plus until the period you've paid for ends. Deleting your account does not cancel the subscription, so cancel it with Apple first.
Privacy and data requests
To get a copy of your data, correct it, or have it deleted, email contact@seatt.app from the address on your account, or use the in-app controls where they exist.
Your rights, and how long each category of data is kept, are set out in the Privacy Policy.
Who we are
Seatt is operated from Ontario, Canada.
For anything legal, including a formal notice, a law-enforcement request or a takedown, use contact@seatt.app and say so in the subject line.